Inactive/Active Policy

On the 23 March 2022, I’ve send an email to the customer service department regarding the premium which has stopped debiting from my account. And I was I was informed that the cover has lapsed I need to open a mew policy.

On Thursday 24/03/2022 I received a call from the sales consultat at 09:58am and to assist in opening up a new policy which I had no problem to open.

I then asked the sales consultant to check if the other people I’ve covered, their policy are active? He confirmed that the lapsed policy and the other 2 people I’ve covered there policies are active on the system.

I asked if he can transfer my call to the customer service department to confirm if those policies are active.

I was assisted by Jonath ( if that’s the correct name) was informed that 2 of the people I’ve covered their policies are not active.

I was informed that the he will investigste and provide feedback.

Please note this is not a complaint but a concern, I do not mind opening a new policy which has lapsed.

2 debit orders are debiting from my account yet on the system they are not active.