LM
Louise M

1 reviews | Active since Aug 2011

23 Nov 2017, 13:20

Inaccurate and too high debt review balances

These idiots gives my debt review councillors different balances; and way lower than on the statements they bi-monthly e-mail to me.

If you calculate the number of installments left, and the outstanding balance; it differ by far.

Also if you check the initial balance and the current balance, the current balance; 4 years later, is higher than the initial balance?

***?

0
Replies (2)
Sanlam
Sanlam's reply23 Nov 2017, 14:49
Official

Good day Louise

We acknowledge receipt of your complaint and will refer it to Direct Axis for investigation and to provide you with feedback.

Regards,

Client Relations

Sanlam
Sanlam's reply29 Nov 2017, 14:28
Official

Good day

Please accept our sincere apology for the delay in providing feedback. The matter was investigated and we have been informed that Direct Axis provided you with feedback via email.

Kind Regards,

Client Relations