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Nick

1 reviews | Active since Aug 2022

07 Apr 2025, 11:55

"In process" is your only answer? For 4 months? Really?

I've been waiting 4 months for any movement on my claim. I contact two emails, scclientcare, and salameb, 5 times each in the month since Dec, and twice telephonically. and ALL I keep getting is "well it's in process". This is unacceptable. Four months for a claim that should have taken a month?

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Replies (11)
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Nick's update07 Apr 2025, 12:05
Reviewer Update
Oh and the whatsapp line is useless: "Thank you for contacting Sanlam Corporate. Unfortunately, our queue of WhatsApp queries has reached its maximum, and we are not able to assist on WhatsApp right now. You may send us e-mail with your enquiry to ***, or please try again later."

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Nick's update07 Apr 2025, 12:05
Reviewer Update
And while typing this, I've been on hold for 19 minutes trying to talk to an agent. What is going on, Sanlam??
Sanlam
Sanlam's reply07 Apr 2025, 12:09
Official
Good afternoon Nicolas

We are sorry to hear about your poor service experience and have arranged for Sanlam Corporate to contact and assist you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply11 Apr 2025, 13:01
Official
Good day Nicolas

We have received feedback that Sanlam Corporate has been in touch with you and that the matter is being attended to.

You are welcome to reply to their email for further assistance.

Regards
Sanlam Client Care
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Nick's update16 Apr 2025, 13:16
Reviewer Update
A week later. Same answer as in Jan, Feb and March- "Being attended to" I see there are many complaints about these slow claim payouts. Can I please have another "update"? And PLEASE don't use the phrase "being attended to" - that's a cop out.
Sanlam
Sanlam's reply16 Apr 2025, 14:18
Official
Hello Nicolas

We have followed up with Sanlam Corporate.

Regards
Sanlam Client Care
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Nick's update23 Apr 2025, 19:48
Reviewer Update
Another week- no response or feedback from anyone at Sanlam. I get spam mail offering me cheap movie tickets, but nothing else.
Sanlam
Sanlam's reply23 Apr 2025, 19:57
Official
Good day Nicolas

Please respond to the email from Sanlam Corporate for further assistance.

Regards
Sanlam Client Care 
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Nick's update12 May 2025, 18:33
Reviewer Update
Anddd... here we go. Another 3 weeks later. And fyi Sanlam "Client Care" - I get generic responses from the emails I reply to. How about involving someone with proper authority to write to me? Like your CEO or one of his level people. I fail to understand the issue here.
Sanlam
Sanlam's reply12 May 2025, 18:54
Official
Hello Nicolas

We have relayed the message to Sanlam Corporate for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply20 May 2025, 11:45
Official
Hello Nicolas

We have received feedback that Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care