Improper financial advise and bad service

In 2016 i took an investment with sanlam and i indicated that i donot want a taxed investment. This year I approach a different financial advisor with intention of taking out a life policy and a different investment and i ask him to give me tell me which investment will offer benefits different from the one I currently hold and im told that the one his going to offer me will does not get taxed and i tell him no i already have that with my current investment, his like lets call sanlam sky, the first consultant i spoke to asks me who says my investment gets texted? Eventually the phone cuts off. We contacted them again and the next consultant tells me that yes it is taxed and they cant do anything unless I fully surrender or lay a complaint. I sent an email to complaint and i was told to send an affidavit snd to me that seem like a long process so I decided that I should jst terminate the relationship with sanlam by fully surrendering the policy though money that im going to receive was not my actual contributions but just didn’t want any relationship with sanlam. And kgomotso was assisting me with my request, i received an sms that my request will b processed in 48 hrs and 48 hrs has lapsed i have not received my money instead sanlam debited my account.