IMPROPER CUSTOMER SERVICE ,PATHETIC!PATHETIC!PATHETIC!!!!!!

What they did to me is very painful, i had about five policies with them and amongst those i had savings account. After my mothers funeral i requested to withdraw money from my savings so i can balance my financial expenses from that little cash i was going to get from them rather than taking a loan. I went to their branch and completed forms and so on. after seven days i noticed no payment was received from Sanlam . With the frustration i had i went to the branch only to discover that my claim was not done , they were keeping it for the reason known to them. When i asked for a manager i was told that there is no manager. I gave them a second chance because i believe we all make mistakes and that was the worst decision ever because they did it again on my second withdrawal claim and at that moment i decided to cancel all my policies with them and still they dragged feet's again on cancelling my policies. Now am requesting my refund for all the policy premium that are being deducted, they only paid one refund out of five claims submitted same day and same time on one email. Their service is pathetic and very unprofessional. Am so grateful that i cancelled all my policies because i think my dependents were going to suffer more than i did with Sanlam. I would not recommend them to any one unless i don't wish you well in life.