lC
liesl C
1 reviews | Active since Oct 2014
07 Feb 2025, 10:44
Impatient
10 days ago I requested 2pot withdrawal. As always when you have service providers they ARE ABLE TO IMMEDIATELY TAKE YOUR MONEY but when they need to pay you THEY CANNOT DO IT IMMEDIATELY. The email and the call centre person states i must wait a whole month - call centre reason is because ' we have so many requests to process' SURELY THEIR WORKLOAD is not my problem but theirs. No step by step update just wait till 18/03/2025
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Replies (2)
Sanlam's replyOfficial
07 Feb 2025, 10:47Good day Liesl
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's reply07 Feb 2025, 10:47
Official
Good day Liesl
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's replyOfficial
10 Feb 2025, 09:01Good day Liesl
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Sanlam's reply10 Feb 2025, 09:01
Official
Good day Liesl
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care