I'm writing to express my extreme frustration and disappointment with the service I've received from Sanlam's call Centre and through emails. Since 2024, I've been trying to add my child, born in 2023, to my existing policy. Despite numerous attempts, I h

My ID number is ***

I just wanted to take a moment to express my sincere gratitude for the outstanding service I received from Ceila Smith from Client Care Centre and Lerato Teffo the Financial Advisor in Lynnwood. I've been struggling with a query for years, and it took Lerato just a few minutes to resolve it. Her professionalism and updates throughout the process were truly impressive..

To be honest, I was at the point of canceling my policy with Sanlam, but Lerato's efficiency and kindness changed everything. Ceila, your follow-up to ensure my query was resolved didn't go unnoticed - thank you for being on top of it I've been a loyal client for years, but this experience has solidified my trust in Sanlam. Thank you again for turning a potentially negative experience into a positive one .