TN
Thoko N
1 reviews | Active since Jul 2025
17 Jul 2025, 22:11
I'm very disappointed
I am very disappointed with assupol, I made a claim for funeral on Tuesday, they said I will get money after 48 hours, now it's Friday and there is no money, no communications and the funeral is on Sartuday and nothing happened. It's more than 72 hours now but there is no feedback. I won't recommend anyone to take a policy from assupol.
Helpful (0)
Replies (1)0
Replies (1)
Sanlam's replyOfficial
18 Jul 2025, 07:01Dear Thoko, thank you for your review. My sincerest condolences on the passing of your loved one and apology for any frustration caused. We will investigate this and provide further feedback to your direct e-mail shorty. Regards, Assupol Complaints Manager
Sanlam's reply18 Jul 2025, 07:01
Official
Dear Thoko, thank you for your review. My sincerest condolences on the passing of your loved one and apology for any frustration caused. We will investigate this and provide further feedback to your direct e-mail shorty. Regards, Assupol Complaints Manager