PM
Pontsho M
1 reviews | Active since Feb 2021
05 Feb 2021, 09:15
I'm soooo disappointed and helpless
I'm so disappointed in your service in this time of need. I've been with Safrican for over 7 years and never claimed before. I have to burry my tomorrow and I haven't received any payment and their turnaround time has passed. I never missed one payment but yet I'm receiving ********** service where calls aren't even responded.
Helpful (0)
Replies (1)0
Replies (1)
Sanlam's replyOfficial
05 Feb 2021, 09:33Good morning Pontsho. Please accept our sincere condolences.
Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team
Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team
Sanlam's reply05 Feb 2021, 09:33
Official
Good morning Pontsho. Please accept our sincere condolences.
Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team
Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team