I'm So Upset

You guys don't know how to communicate, it's all fun and games when we're paying monthly but once you want to withdraw or terminate the plan there are so many issues now that you don't even bother communicating. I had to call, email, reach out on Twitter just to get a response. I desperately needed the money for a family emergency and waited the 15 days I was told to wait, over a month later, still nothing. Terrible, terrible service.