I'm not happy with Customer service.

Item: Sanlam
Rating: 2
Author: Lerato E

I do educational plan with them I withdraw the plan with then. I submitted documents they requested. I got feedback back email that say they will deposit my funds within 5 days. Last week 5 days passed Thursday I called consultant promised the following day which was Friday. Until today I'm still waiting.

Helpful (0)

Replies (4)

Sanlam's replyOfficial

09 Aug 2021, 09:20

Dear Lerato

We acknowledge receipt of your complaint. We have escalated your complaint to the responsible team for further handling.

Kind regards
Sanlam Client Relations

Sanlam's reply09 Aug 2021, 09:20

Official

Dear Lerato

We acknowledge receipt of your complaint. We have escalated your complaint to the responsible team for further handling.

Kind regards
Sanlam Client Relations

Lerato E's updateReviewer Update

09 Aug 2021, 13:19

I hope it's get resolved quickly.

Lerato E's update09 Aug 2021, 13:19

Reviewer Update

I hope it's get resolved quickly.

Sanlam's replyOfficial

10 Aug 2021, 08:49

Dear Lerato

Our consultant will be in touch with you during the course of the day.

Regards
Sanlam Client Relations

Sanlam's reply10 Aug 2021, 08:49

Official

Dear Lerato

Our consultant will be in touch with you during the course of the day.

Regards
Sanlam Client Relations

Sanlam's replyOfficial

11 Aug 2021, 08:55

Dear Lerato

We sincerely apologise for the service experience received.

Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.

Please feel free to contact the consultant directly should you have any further enquiries.

Kind regards,
Sanlam Client Relations

Sanlam's reply11 Aug 2021, 08:55

Official