I’m honestly beyond frustrated at this point

I’m honestly beyond frustrated at this point. We’ve been going in circles with my husband's income protector claim, getting absolutely nowhere! Every time we follow up, it’s the same story — just more information needed and more forms to fill in. Gave clinical history in an affidavit and *not* even that is sufficient enough for them! Today I spent an hour on the phone trying to get some clarity, only to be left feeling even more helpless. How is this acceptable when people rely on these policies during difficult times?! This is our first claim, since when took out this product a few years back, paying on time every month, but now when we need it, it's all this obstacles with forms and documents needed. This has been *exhausting, time-consuming, and incredibly disappointing.* All we want is proper communication and a resolution — not endless back-and-forth with no outcome. At this point, it feels like we’re just being pushed around instead of being helped. #Frustrated #PoorService #DoBetter