I'm experiencing poor customer service from Sanlam.

Item: Sanlam
Rating: 1
Author: Joseph N

I've submitted my request for two pot withdrawal with Sanlam from my Sanlam online profile on the 27th of September 2024. I haven't received any correspondence from Sanlam with regards to my withdrawal. I only received an automated email says that they are experiencing high call volumes and high email requests.

Helpful (0)

Replies (5)

Sanlam's replyOfficial

06 Nov 2024, 14:03

Good day Joseph
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.

Regards
Sanlam Client Care

Sanlam's reply06 Nov 2024, 14:03

Official

Good day Joseph
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.

Regards
Sanlam Client Care

Sanlam's replyOfficial

07 Nov 2024, 13:22

Good day Joseph

This is to confirm that you have been contacted.

Regards
Sanlam Client Care

Sanlam's reply07 Nov 2024, 13:22

Official

Good day Joseph

This is to confirm that you have been contacted.

Regards
Sanlam Client Care

Joseph N's updateReviewer Update

07 Nov 2024, 16:00

I received a call this morning, the line wasn’t clear and Sanlam didn’t call me back. I am asking when will I receive the payment on my 2 pot as I have processed it around online. All I need is an ETA.

Joseph N's update07 Nov 2024, 16:00

Reviewer Update

Sanlam's replyOfficial

07 Nov 2024, 16:25

Hello Joseph

We have arranged for you to be contacted again.

You should receive a call tomorrow.

Regards
Sanlam Client Care

Sanlam's reply07 Nov 2024, 16:25

Official

Hello Joseph

We have arranged for you to be contacted again.

You should receive a call tomorrow.

Regards
Sanlam Client Care

Sanlam's replyOfficial

08 Nov 2024, 13:14

Good day Joseph This is to confirm that you have been contacted.
Regards
Sanlam Client Care

Sanlam's reply08 Nov 2024, 13:14

Official

Good day Joseph This is to confirm that you have been contacted.
Regards
Sanlam Client Care