I'm done

I am writing to express my extreme dissatisfaction with the handling of my complaint and the subsequent broken promise of compensation.

Weeks ago, after a prior issue, a Sanlam representative formally agreed to compensate me for the inconvenience caused. I was relieved that the matter was finally being resolved.

However, the process has since become a classic case of delay and unresponsiveness. When asked to provide "proof" for the compensation, the representative failed to specify exactly what documents were required. Despite this lack of clarity, I acted in good faith and promptly submitted what I believed was necessary, including my bank account details and a stamped proof of bank details

Since submitting those documents, I have been completely ignored. Multiple follow-up emails sent to Penny The representative who was so prompt in making the promise is now entirely unresponsive.

This experience has eroded my trust in Sanlam entirely. What began as a simple request for resolution has been compounded by a far more serious issue: a lack of integrity and basic communication.

My Request for Resolution:

1. Immediate Communication: A formal response within 48 hours from a manager or senior complaints handler. 2. Clarity and Action: A clear explanation of what, if anything, is still needed from my side, followed by the immediate processing of the agreed-upon compensation. 3. An Explanation: An explanation for the unacceptable radio silence and a guarantee that my communications will be acknowledged moving forward.

This should not have been so difficult. A promise was made, and I have upheld my end. I now expect Sanlam to uphold theirs.

My Details: Rowan Goliath *** ***