Im dissapointed in Sanlam

Hi <br> <br> <br> 1. I was asking about my withdrawal and they told me they received it in 11 FEB 2015 and its going to take 10 working days to be processed.<br> <br> 2. Last week I sent an email to ask about the progress of my withdrawal to Liezl unfortunately I didn't get any response<br> 3. Today in the morning I did the same thing since I feel 10 days is pass and no response and decided to call and she gave me a rude responses.<br> <br> a. She told me they need to confirm with Elangeni about the withdrawal date - I wonder when was going to realise that if I didn't call<br> b. She told me she cant do it now she's busy with payments and they are due - Means my thing is useless to her.<br> c. I asked if is there anyone else who can help me since she's busy , she told me no one else I have to wait for her.<br> d. She didn't reply to my email now I'm calling she's rude.<br> <br> <br> Can you please advise me guys what must I do in order to be helped and if is the way you deal with your clients like this its so sad.