MM
Malehlohonolo M
1 reviews | Active since May 2013
08 Sept 2021, 13:26
******* DEDUCTIONS NO REFUND
I am appalled to say the least by Assupol, my mom recently discovered that an insurance policy was taken out on her behalf, supposedly by an consultant. The funds are deducted directly from her employer and she has alerted you but still funds are still going off from her payslip. FIX THIS!!!!! firstly, who was the consultant which opened the policy, secondly how did she get all my mothers information, Thirdly why must she move heaven and earth to get her refund. I need answers and whoever the ********** are in your company must be dealt with. Will also take this to the insurance ombudsman.
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Replies (6)
Sanlam's replyOfficial
08 Sept 2021, 13:48 Good day Malehlohonolo, thank you for reporting this to us. We will urgently look into this and provide further feedback to you by direct e-mail. My apology for any inconvenience. Regards, Assupol Complaints Manager.
Sanlam's reply08 Sept 2021, 13:48
Official
Good day Malehlohonolo, thank you for reporting this to us. We will urgently look into this and provide further feedback to you by direct e-mail. My apology for any inconvenience. Regards, Assupol Complaints Manager.
MM
Malehlohonolo M's updateReviewer Update
12 Sept 2021, 12:46Good day Thank you for your response I Will need to print and give my mother for her to complete. I hope you can can appreciate the great inconvience caused to her . Now she must find a printer and scan (expenses) to get what was wrongfully taken away from her. I demand the full refund, I have attached the bank statement as well as her ID copy for the refund. (via email) Will send the other documents at her earliest convenience. In the interim I would request the policy document as well as the application form of the said policy along with supporting documents of the application to take this matter further. In case you are not aware this is ***** and God forbid had anything happened to my mom someone would have been unduly enriched. I need names, and how due deligence was not done from your side. She did what she could at the time which was to inform you of this, no follow up was done with her, all she got wsdworst deductions continued even after the fact. I expect a letter confirming the cancelation of the policy and furthermore reassurance that the ********* in your organization are dealt with. The so called "beneficiary" must account as he / she is linked directly or indirectly. Will expect this to be settled soonest once the required documentation are provided.
Many thanks Mahlohonolo Mosana
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From:
Many thanks Mahlohonolo Mosana
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From:
MM
Malehlohonolo M's update12 Sept 2021, 12:46
Reviewer Update
Good day Thank you for your response I Will need to print and give my mother for her to complete. I hope you can can appreciate the great inconvience caused to her . Now she must find a printer and scan (expenses) to get what was wrongfully taken away from her. I demand the full refund, I have attached the bank statement as well as her ID copy for the refund. (via email) Will send the other documents at her earliest convenience. In the interim I would request the policy document as well as the application form of the said policy along with supporting documents of the application to take this matter further. In case you are not aware this is ***** and God forbid had anything happened to my mom someone would have been unduly enriched. I need names, and how due deligence was not done from your side. She did what she could at the time which was to inform you of this, no follow up was done with her, all she got wsdworst deductions continued even after the fact. I expect a letter confirming the cancelation of the policy and furthermore reassurance that the ********* in your organization are dealt with. The so called "beneficiary" must account as he / she is linked directly or indirectly. Will expect this to be settled soonest once the required documentation are provided.
Many thanks Mahlohonolo Mosana
-------- Original message --------
From:
Many thanks Mahlohonolo Mosana
-------- Original message --------
From:
Sanlam's replyOfficial
13 Sept 2021, 05:55Good day, thank you for the feedback. We confirm that the refund is in process. We will be in direct communication with you regarding the remaining requests in your review. Regards, Assupol Complaints Manager
Sanlam's reply13 Sept 2021, 05:55
Official
Good day, thank you for the feedback. We confirm that the refund is in process. We will be in direct communication with you regarding the remaining requests in your review. Regards, Assupol Complaints Manager
MM
Malehlohonolo M's updateReviewer Update
16 Sept 2021, 14:06Good day Complaints Manager,
Please note i have not received the requested policy application and policy documentation.
My mom has not received her funds as per the above "its in process" from you and i've just received email from Bronte quoting " Hi Bronte I notice that the complaint/dispute is sent by the Applicant’s child. It is possible that we can have a complaint form signed by the Applicant because we cannot cancel on the instruction of a third party.
The victim, who is my mother does not have a laptop or printer to fill in your form, hence i've said i will at her convenience print and forward on her behalf. And secondly she called on the 6th of July CANCELING this policy.( will try and get the name of the consultant , she noted it down)
Trust me when i say, i will take this matter further in all aspects, not because of the MONEY but PRINCIPLE!!!!!!! What was / is being done to my mother is ******* and wrong in many aspects.
Regards
Mahlohonolo Mosana ;
Acting on behalf of the de*****ed old person, who does not have a laptop or printer or social means of getting her money!!!!!!!!!
Please note i have not received the requested policy application and policy documentation.
My mom has not received her funds as per the above "its in process" from you and i've just received email from Bronte quoting " Hi Bronte I notice that the complaint/dispute is sent by the Applicant’s child. It is possible that we can have a complaint form signed by the Applicant because we cannot cancel on the instruction of a third party.
The victim, who is my mother does not have a laptop or printer to fill in your form, hence i've said i will at her convenience print and forward on her behalf. And secondly she called on the 6th of July CANCELING this policy.( will try and get the name of the consultant , she noted it down)
Trust me when i say, i will take this matter further in all aspects, not because of the MONEY but PRINCIPLE!!!!!!! What was / is being done to my mother is ******* and wrong in many aspects.
Regards
Mahlohonolo Mosana ;
Acting on behalf of the de*****ed old person, who does not have a laptop or printer or social means of getting her money!!!!!!!!!
MM
Malehlohonolo M's update16 Sept 2021, 14:06
Reviewer Update
Good day Complaints Manager,
Please note i have not received the requested policy application and policy documentation.
My mom has not received her funds as per the above "its in process" from you and i've just received email from Bronte quoting " Hi Bronte I notice that the complaint/dispute is sent by the Applicant’s child. It is possible that we can have a complaint form signed by the Applicant because we cannot cancel on the instruction of a third party.
The victim, who is my mother does not have a laptop or printer to fill in your form, hence i've said i will at her convenience print and forward on her behalf. And secondly she called on the 6th of July CANCELING this policy.( will try and get the name of the consultant , she noted it down)
Trust me when i say, i will take this matter further in all aspects, not because of the MONEY but PRINCIPLE!!!!!!! What was / is being done to my mother is ******* and wrong in many aspects.
Regards
Mahlohonolo Mosana ;
Acting on behalf of the de*****ed old person, who does not have a laptop or printer or social means of getting her money!!!!!!!!!
Please note i have not received the requested policy application and policy documentation.
My mom has not received her funds as per the above "its in process" from you and i've just received email from Bronte quoting " Hi Bronte I notice that the complaint/dispute is sent by the Applicant’s child. It is possible that we can have a complaint form signed by the Applicant because we cannot cancel on the instruction of a third party.
The victim, who is my mother does not have a laptop or printer to fill in your form, hence i've said i will at her convenience print and forward on her behalf. And secondly she called on the 6th of July CANCELING this policy.( will try and get the name of the consultant , she noted it down)
Trust me when i say, i will take this matter further in all aspects, not because of the MONEY but PRINCIPLE!!!!!!! What was / is being done to my mother is ******* and wrong in many aspects.
Regards
Mahlohonolo Mosana ;
Acting on behalf of the de*****ed old person, who does not have a laptop or printer or social means of getting her money!!!!!!!!!
Sanlam's replyOfficial
16 Sept 2021, 14:55Good day Malehlohonolo, we confirm that a refund is in process. It is usually paid in 7 to 10 working days. I will confirm with our finance team when payment can be espected and provide feedback to you by direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply16 Sept 2021, 14:55
Official
Good day Malehlohonolo, we confirm that a refund is in process. It is usually paid in 7 to 10 working days. I will confirm with our finance team when payment can be espected and provide feedback to you by direct e-mail. Regards, Assupol Complaints Manager
Sanlam's replyOfficial
16 Sept 2021, 15:11Good day, we confirm that the refund is in process and should be paid before the end of this week. Regards,
Sanlam's reply16 Sept 2021, 15:11
Official
Good day, we confirm that the refund is in process and should be paid before the end of this week. Regards,