BM
Balekile M
1 reviews | Active since Oct 2018
23 Oct 2018, 11:02
******* deductions
I have canceled all policies with Assupol and i received confirmation email to say my policy will be cancelled on 2018-08-31 meaning any money which will be deducted after that will be paid back to me. I understand that one. I now see a new policy opened for me which i never gave consent or agreed to take cover. I want to cancel that and request full refund because i never took out a new policy with Assupol. I want matter to be investigated and i want to know how does anyone have permission to access my persal and deduct money without me giving consent.
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Sanlam's replyOfficial
23 Oct 2018, 12:03Dear Balekile,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Best regards,
Sanlam's reply23 Oct 2018, 12:03
Official
Dear Balekile,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Best regards,