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Tshepang M

1 reviews | Active since Oct 2020

06 Oct 2020, 12:36

******* debit orders made by Assupol - *****ing from clients

I just opened a saving plan with assupol and signed the deal. I told them to start deducting the 1st Of November and i also signed the agreement that they will deduct in November. All of sudden the debit order went off on the 1st. I made them aware and i have copies of the forms I signed. I requested for refund, sent them bank statement because this was not an agreement. Now they went mute on me. This frustrates me because I never gave them permission to debit on the 1st October 2020 but 1st November. Now i have to call, email them and who is carrying the costs? It's me again. Their adverts are so convincing that they provide good services but it's full on incompetency. I really can't deal. What i know is i don't spoke paint, I'm not crazy, why is it so difficult to bring back my money? What about my unsuccessful debits? Who is going to pay bank charges? Such an inconvenience. I will never recommend you to anyone because it seems like you do not know your game.

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Replies (7)
Sanlam
Sanlam's reply06 Oct 2020, 12:55
Official
Dear Tshepang, thank you for your review. I noted that we are already assisting you with this complaint under complaint reference number 23813. My sincerest apology for the inconvenience caused by the circumstances you described. We will urgently attend to the rectification of this matter and be in communication with you by direct e-mail. Regards, Assupol Complaints Manager.
TM
Tshepang M's update06 Oct 2020, 13:07
Reviewer Update
Since the 1st of October, I have been going up and down. No one takes me serious. Why is it difficult to refund my money? That is my money not Assupol money. I work hard for my money. Reason why i chose you was because I wanted to continue doing better but what does Assupol do? 6 days to solve a mistake that was done by you? No. The question that no one is willing to answer or take responsibility is who is going to pay for unnecessarily cost done by your mistakes.
Sanlam
Sanlam's reply06 Oct 2020, 13:34
Official
Dear Tshepang, we confirm that the refund of R500 was processed and should show in your account later this evening or tomorrow morning by the latest. The start date of the policy was moved to 1 November. Kind regards
TM
Tshepang M's update06 Oct 2020, 14:11
Reviewer Update
Kindly email me Proof of Payment to my email, I dont trust you.
Sanlam
Sanlam's reply06 Oct 2020, 14:29
Official
We will do so.
TM
Tshepang M's update06 Oct 2020, 15:23
Reviewer Update
Thank you, I just received notification from the bank.
Sanlam
Sanlam's reply06 Oct 2020, 15:53
Official
Thank you for the confirmation