1 reviews | Active since Feb 2017

06 Feb 2017, 08:44

******* Debit Order after - GAP Cover

<p>My wife cancelled her medical aid with BestMed in 2013. She had GAP cover through Sanlam. The GAP cover is still being deducted on a monthly basis. We can’t contact the Sanlam broker anymore as he seems to have left the company.</p> <p> </p> <p>I've opened a query with Sanlam, they put me on to BestMed, BestMed put me on to "TotalRiskSa". TotalRiskSa can't find any record of my wife on their system.<br /><br />At this point I believe that getting GAP cover through Sanlam does result in "Total Risk".</p> <p> </p> <p>Please can someone do something about this - you are *****ing our money and pushing us around in the process by not offering competent support.</p>

0
Replies (3)
Sanlam
Sanlam's reply06 Feb 2017, 09:21
Official

Good day

We acknowledge receipt of your complaint and will arrange for further investigation.

Regards

Client Relations

Sanlam
Sanlam's reply06 Feb 2017, 14:53
Official

Good day

We have been informed that an email was sent to your regarding your complaint. Please provide the necessary information as requested.

Thank you and Regards

Client Relations

's update06 Feb 2017, 16:34
Reviewer Update

Thanks, I received the email and rep****.