cG
charmaine G
1 reviews | Active since Oct 2014
10 Jul 2024, 09:54
Ignoring emails and continuing to deduct money
It seems that this people conveniently avoid certain communication.
i have sent them emails more than once, trying to cancel my policy but they dont respond. its been more than two months. few years back i had same challenge trying to cancel my retirement plan. and to think that i still have a life cover with them!
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
10 Jul 2024, 10:10Dear Charmaine, we are so sorry to hear about your unfortunate experience. My apology for the frustration caused. We will provide further feedback and assistance, to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply10 Jul 2024, 10:10
Official
Dear Charmaine, we are so sorry to hear about your unfortunate experience. My apology for the frustration caused. We will provide further feedback and assistance, to your direct e-mail. Regards, Assupol Complaints Manager
cG
charmaine G's updateReviewer Update
24 Jul 2024, 14:45You people are failing shame!!
After a review you respond, as if you are willing to solve the problem , but, the problem is still as was. in fact i am even more frustrated now, more than before.
Since you requested my bank statement for refund purposes but I am still waiting. No feed back whatsoever.
Imagine going through all this whilst you have a funeral to prepare for!
After a review you respond, as if you are willing to solve the problem , but, the problem is still as was. in fact i am even more frustrated now, more than before.
Since you requested my bank statement for refund purposes but I am still waiting. No feed back whatsoever.
Imagine going through all this whilst you have a funeral to prepare for!
cG
charmaine G's update24 Jul 2024, 14:45
Reviewer Update
You people are failing shame!!
After a review you respond, as if you are willing to solve the problem , but, the problem is still as was. in fact i am even more frustrated now, more than before.
Since you requested my bank statement for refund purposes but I am still waiting. No feed back whatsoever.
Imagine going through all this whilst you have a funeral to prepare for!
After a review you respond, as if you are willing to solve the problem , but, the problem is still as was. in fact i am even more frustrated now, more than before.
Since you requested my bank statement for refund purposes but I am still waiting. No feed back whatsoever.
Imagine going through all this whilst you have a funeral to prepare for!
Sanlam's replyOfficial
24 Jul 2024, 14:53Good day Charmaine, thank you for your patience. The refund is in the final stages of being released to your account and we will provide the proof of payment as soon as it becomes available.
Sanlam's reply24 Jul 2024, 14:53
Official
Good day Charmaine, thank you for your patience. The refund is in the final stages of being released to your account and we will provide the proof of payment as soon as it becomes available.
cG
charmaine G's updateReviewer Update
26 Jul 2024, 11:52Sso after I tried ti cancel my policy last year but they didn't respond and they continued deducting.
In May this year I sent another cancelation email, and the ignored it. Now they only sent a refund for one month only. People need to stay away from this ******* company🚮🚮🚮
In May this year I sent another cancelation email, and the ignored it. Now they only sent a refund for one month only. People need to stay away from this ******* company🚮🚮🚮
cG
charmaine G's update26 Jul 2024, 11:52
Reviewer Update
Sso after I tried ti cancel my policy last year but they didn't respond and they continued deducting.
In May this year I sent another cancelation email, and the ignored it. Now they only sent a refund for one month only. People need to stay away from this ******* company🚮🚮🚮
In May this year I sent another cancelation email, and the ignored it. Now they only sent a refund for one month only. People need to stay away from this ******* company🚮🚮🚮
Sanlam's replyOfficial
26 Jul 2024, 12:21Dear Charmaine, thank you for the response. I am reviewing this and will provide feedback to your direct e-mail as soon as possible.
Sanlam's reply26 Jul 2024, 12:21
Official
Dear Charmaine, thank you for the response. I am reviewing this and will provide feedback to your direct e-mail as soon as possible.