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Shaun N

1 reviews | Active since Nov 2009

26 Jul 2023, 08:58

Ignored Client

I am disapointed with the ZERO service received from Sanlam. I sent an email requesting a document that is required by SARS (reference number ***). I feel completly ignored by the SP, it's been a week now. When I call their client services they refer me to onother number to call and number never get answered.

0
Replies (9)
Sanlam
Sanlam's reply26 Jul 2023, 09:09
Official
Good morning Shaun

We apologise for your service experience and have requested urgent assistance from Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply26 Jul 2023, 12:38
Official
Hello Shaun

We have sent you a Private reply.

Regards
Sanlam Client Care
SN
Shaun N's update26 Jul 2023, 15:19
Reviewer Update
Hi, can I ask that you call again.
Sanlam
Sanlam's reply26 Jul 2023, 15:26
Official
Hello Shaun

We have requested Sanlam Corporate to do so.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply27 Jul 2023, 15:03
Official
Hello Shaun

We have again sent you a Private reply.

Regards
Sanlam Client Care
SN
Shaun N's update27 Jul 2023, 15:35
Reviewer Update
My number is ***
Sanlam
Sanlam's reply27 Jul 2023, 15:40
Official
Thank you Shaun.

We have relayed your number to Sanlam Corporate.

Regards
Sanlam Client Care
SN
Shaun N's update28 Jul 2023, 09:57
Reviewer Update
I have received a call today. The consultant (Penny) was very helpfull and seems to have all the answers I was looking for. Thank you very much for you assistance.
Sanlam
Sanlam's reply28 Jul 2023, 10:03
Official
Thank you for your kind feedback, Shaun.

Regards
Sanlam Client Care