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Malcolm N

1 reviews | Active since Dec 2016

29 Apr 2026, 22:40

Ignored by Sanlam

I enquired about life cover per the information displayed on the Sanlam website. I was contacted on Tuesday, 14-Apr-2026 and endured a half an hour conversation with an agent answering a whole of questions. I was then advised that I would be contacted later the same day or latest the following day with a quotation.

0
Replies (5)
Sanlam
Sanlam's reply30 Apr 2026, 07:45
Official
Good morning, Malcolm

We are sorry to learn that you have not yet received the quotation and have arranged for assistance from the responsible team.

Regards
Sanlam Client Care

Best regards,

Sanlam
Sanlam's reply30 Apr 2026, 11:28
Official
Hello Malcolm

We have received feedback that you have been contacted.

Regards
Sanlam Client Care

Best regards,

MN
Malcolm N's update30 Apr 2026, 14:07
Reviewer Update
Yes, I was contacted by Tersia who provided a lame excuse that she was off sick. Rather convenient that she contacts me only after I post a review on HelloPeter! She advised that if the quotation was that important to me, I should have contacted Sanlam. This, after failing to send me any communication or contact details after we spoke on 14-Apr-2026. Tersia promised to send me an e-mail today and once again it seems I was **** to.

I thereafter received a call from Thirstun who advised that he would arrange for feedback to be provided to me on the quotation and the cover I qualify for. I await same...
Sanlam
Sanlam's reply30 Apr 2026, 16:05
Official
Hello Malcolm

We have relayed you message to Sanlam Direct department for assistance.

Regards
Sanlam Client Care

Best regards,

MN
Malcolm N's update05 May 2026, 14:40
Reviewer Update
Dear Sanlam Client Care,

What does your message mean as nobody has been in contact with me since. It seems there are a lot of departments and people within Sanlam, most of whom do nothing.