Ignored and Abused

<p>Let me just start by saying that we trusted Assupol to be there in the event of a tragedy. Recent events have shown that our trust is not only unwelcome, but also abused for profit. </p> <p> </p> <p>Last month, my mother discovered some unusual debit orders from Assupol occurring monthly. She emailed her query, and was quickly answered by Nolwazi Maseko who gave her 2 policy documents and said that 1 policy was in arrears and sent an arrears letter for payment. It became quite apparent that the 2nd policy was not hers, after which Ms Maseko gave her a form to complete. The disputed/unknown policy form was emailed on 26 July. To date, NOTHING HAS BEEN DONE. </p> <p> </p> <p>When Ms Maseko (incorrectly) assumed that my mother was avoiding payment and owed assupol money, she was very quick to set her straight. It is very disturbing that Assupol agents can open up policies under false pretenses at a whim! The names on the policy DID NOT match, the address was deliberately FALSIFIED, and the premium was conveniently below the R100 threshold for most bank notifications. Unsurprisingly, the banking information was correct.</p> <p> </p> <p>How many clients has Assupol done this to? What is being done about it? Why is no one acknowledging this *****, and sorting it out??? We want all "premiums" paid including interest and debit order fees.</p>