KB
KENNETH B
1 reviews | Active since Mar 2009
23 Dec 2025, 10:51
IGNORED
I request an urgent payment and was hoping for a positive response to be executed in three days but still waiting. I now demand that my contract to be cancelled with immediate effect. I cannot have a financial challenge and when I request a withdrawal, it is then ignored without any explanation or reason been provided. Due to this I might have to cancel all other policies with Sanlam.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
23 Dec 2025, 11:00Good day KENNETH We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply23 Dec 2025, 11:00
Official
Good day KENNETH We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's replyOfficial
23 Dec 2025, 13:08This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply23 Dec 2025, 13:08
Official
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
KB
KENNETH B's updateReviewer Update
09 Jan 2026, 09:43I have asked for my contract to be terminated and at first I refused to complete the form forwarded to me. I then spoke to a very efficient Chandler Sebastian and made me realized that I need to complete the forms. I submitted the forms on the 06 January 2026 and to my disappointment again I got a response that the estimated completion date of my request is the 2nd February 2026. Why Sanlam need a month to complete a request while other institutions take 48 Hours to finalize a matter?
KB
KENNETH B's update09 Jan 2026, 09:43
Reviewer Update
I have asked for my contract to be terminated and at first I refused to complete the form forwarded to me. I then spoke to a very efficient Chandler Sebastian and made me realized that I need to complete the forms. I submitted the forms on the 06 January 2026 and to my disappointment again I got a response that the estimated completion date of my request is the 2nd February 2026. Why Sanlam need a month to complete a request while other institutions take 48 Hours to finalize a matter?
Sanlam's replyOfficial
09 Jan 2026, 09:54Good morning, KENNETH
Thank you for your review.
We have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
Thank you for your review.
We have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
Sanlam's reply09 Jan 2026, 09:54
Official
Good morning, KENNETH
Thank you for your review.
We have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
Thank you for your review.
We have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
09 Jan 2026, 13:02Hello KENNETH
We have received feedback that the Client Care Centre has been in touch with you and that the matter is being attended to.
Regards
Sanlam Client Care
We have received feedback that the Client Care Centre has been in touch with you and that the matter is being attended to.
Regards
Sanlam Client Care
Sanlam's reply09 Jan 2026, 13:02
Official
Hello KENNETH
We have received feedback that the Client Care Centre has been in touch with you and that the matter is being attended to.
Regards
Sanlam Client Care
We have received feedback that the Client Care Centre has been in touch with you and that the matter is being attended to.
Regards
Sanlam Client Care
KB
KENNETH B's updateReviewer Update
12 Jan 2026, 09:54I hereby confirm that from the 9th of January 2026 till to date I have not received any phone call, sms or email from Sanlam. Kindly explain what "been in touch" mentioned above is referring too?
KB
KENNETH B's update12 Jan 2026, 09:54
Reviewer Update
I hereby confirm that from the 9th of January 2026 till to date I have not received any phone call, sms or email from Sanlam. Kindly explain what "been in touch" mentioned above is referring too?