If this is how it starts....

I have been paying for a funeral policy for years now. I just want clarity what exactly is going on on my policy but I keep on asking for documents but I don't get anything. If this is how it is going just getting documents and checking how people are struggling with payouts I'm not sure if I should continue with them. The last thing you want is your loved ones to struggle with issues like these! Please can someone send me my documents and also explain to me how to cancel.