If I pay you and you dont receive it I loose my insurance, yet your payment not reflecting on my side, is no issue!

Item: Sanlam
Rating: 1
Author: Marinda W

Sanlam deserves half black star. Call centers can't connect you to the correct department that deals with ill health claims under group policy. Administrators received confirmation that payment was made to me on 23/12/2021 After several calls and e mails the administrators are yet to receive any proof of payment, yet the query is only escalated today. So please explain how you make payments and yet your customers tell you the money does not reflect, but its not urgent or needs immediate attention. Pathetic

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Replies (2)

Sanlam's replyOfficial

05 Jan 2022, 18:09

Dear Marinda

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Regards
Sanlam Client Relations

Sanlam's reply05 Jan 2022, 18:09

Official

Dear Marinda

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Regards
Sanlam Client Relations

Sanlam's replyOfficial

07 Jan 2022, 11:37

Good day

We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.

We value you as a client.

Kind regards

Client Relations

Sanlam's reply07 Jan 2022, 11:37

Official

Good day

We value you as a client.

Kind regards

Client Relations