I’d never chose Sanlam in the future

I’ve been trying to put in a claim with Sanlam for over a month now.

The first claim I submitted was incorrect but I never heard back from them. I then called them, and spoke to a contact centre agent who told me that the forms were fine and i just needed to wait. After numerous calls I found out the forms were wrong. I resubmitted the correct forms, and over 2 weeks later, I am still waiting for an email or some communication on where my claim sits and when it will pay out.

I spoke to a consultant today who escalated my claim after over 2 weeks. It’s just been sitting. I’ve already called Sanlam 3 times since the claim was submitted.

Now I apparently need to contact them again on Friday or Monday to check up on my claim. Honestly this is ridiculous. Possibly the worse customer service.

I’d never chose Sanlam again in the future