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mildred M

1 reviews | Active since May 2016

22 Jun 2017, 09:50

iCover Sanlam Funeral Plan not for the middle class citizen its for the rich only

<p>I took out a funeral cover at Sanlam on-line in 2013 , 2017 i was retrenched at work i then asked Sanlam icover to please give me a holidy premuim as my other policies did , Sanlam iCover declined sais its not covered in my policy , i asked htem for my policy tersm and condition , which doesnt sitpulate what happens to the policy interms of retrenchment , the policy terms and conditions is so vague , evenif it doesn cover on their policy terms and conditions what happens in a situation like mine, Sanlam icover failed to accomodate me as their client who has never claimed from my policy till todate,Liberty also didnt cover this on their policy terms and conditions however Liberty made an expection that i will pay minium amount however should i caliam during this 6months i wont be albe to get full amount however X amount , Sanlam iCover failed to even compromize ,</p> <p> </p> <p>I cant even cancel this policy as i wont even be refunded my premiums i have been paying till todate as i have never claimed</p> <p> </p> <p>It gets better so i tell them cancell my debit order i will make monthly payments ,Sanlam refused siad that is how their plain is designed i was ike you must be kidding me what do you want the money or to have a system that functions to make your work easy for the finace dept not to work iby allocating payments to policy holder</p> <p> </p> <p>Till todate they havent came back to me regards to that .</p> <p> </p> <p>I wont take out any policy with Sanlam ever again i now have two the funeral and the retirement which i did as close up </p> <p> </p> <p>This has though me to do your research before one takes out policies cause you think ONE LIFE is new in the block can be fly by night, that Sanlma , Old Mutual , Momentum will give you propere service , kanti you jsut fooling yourself .</p> <p> </p> <p> </p>

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Replies (2)
Sanlam
Sanlam's reply22 Jun 2017, 10:01
Official

We acknowledge your posting and will refer it to Management at I Cover for investigation

Regards

Client Relations

Sanlam
Sanlam's reply23 Jun 2017, 14:39
Official

Good day

We have been informed that a representative from Sanlam Sky made contact with you and provided you with an explanation.

Regards,

Client Relations