iCover Funeral Policy for self "my own funeral". Read fine print

Went to pay my monthly payment for my iCover Funeral Policy for myself "my own funeral"- premium R44.95. Was told by cashier that the policy had lapsed and proceeded to show me that message on the screen with a number to call. Called and told that it was a 10 year policy and it had expired. WOW! Yes I checked the fine print and there it was. Money paid in LOST - R5394.

I am very disappointed but respect the fine print. Was asked by official if I wanted to take out another policy .... ???

To think that the policy is linked to ones use of Checkers/shoprite Money Market. Some months I had to travel by taxi paying over R20 a time. At one stage I requested a statement of payments to which I received this reply:

SKY ICOVER <***> Apr 5, 2017, 1:08 PM to me

Good Day

We acknowledge receipt of your email.

Please note with the shoprite policies we do not send policy document.

If you require any further information or service, you can send us an e-mail or contact the Icover Client Contact Centre at the telephone number stated below.

Regards

Icover Email Team

Sanlam Sky Operations

Sanlam Business Park 11-13, West Street, Houghton, 2198

P. O. Box 1941, Houghton, 2041

Tel: *** Fax: ***

Web: www.icover.co.za

Email: ***

Original Message: From: *** Sent: 05 April 2017 09:56:21 AM To: *** Cc: *** Subject: FW:Statement request policy

Plan number(s): *** Service request number: ***

Dear Mr H

REQUEST BEING ATTENDED TO

I refer to the request of 4 April 2017 for a statement on the abovementioned plan.

I have referred your request to the relevant department for further attention.

If you require any further information or service, you can send us an e-mail or contact the Client Care Centre at the telephone number stated below.

Kind regards Tracey-Lee Gates

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I do think that Shoprite / Checkers should also take responsibility in selling this type of policy.

People should be made aware CLEARLY regarding time period for this type of policy.

Especially for us pensioners.

Thank you.

Tim H