LM
Lesego M
1 reviews | Active since Dec 2022
28 May 2025, 09:12
I would not advise anyone to take a policy with them. The claiming process is exhausting.
I am so disappointed with the level of service offered by Assupol. I have submitted my cash back claim the 1st week of May 2025. Till to date i haven't received my money. I tried reaching out to the via telephone and email but i am not getting an help. Last call i had to wait 1 hour on the line until i ran out of airtime.
To top it i have four policies with them. I am thinking of cancelling all of them because it clearly shows sure anything happen. It will be difficult for me or my beneficiaries to claim. I am utterly disappointed.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
28 May 2025, 09:20Dear Lesego, thank you for your review. My apology for the inconvenience caused by the delayed cashback claim payment. We have requested our claims management team to urgently confirm when payment will be finalised and will provide feedback to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply28 May 2025, 09:20
Official
Dear Lesego, thank you for your review. My apology for the inconvenience caused by the delayed cashback claim payment. We have requested our claims management team to urgently confirm when payment will be finalised and will provide feedback to your direct e-mail. Regards, Assupol Complaints Manager
LM
Lesego M's updateReviewer Update
28 May 2025, 09:27Does honestly mean before we get help from Assupol we need to use hello peter as a communication channel to get to you. I need my money by end of today. If my money is not in by today. I am cancelling all my policies with you guys. I do not want my beneficiaries to struggle when it is time to claim. Your service level it is non existent.
LM
Lesego M's update28 May 2025, 09:27
Reviewer Update
Does honestly mean before we get help from Assupol we need to use hello peter as a communication channel to get to you. I need my money by end of today. If my money is not in by today. I am cancelling all my policies with you guys. I do not want my beneficiaries to struggle when it is time to claim. Your service level it is non existent.
Sanlam's replyOfficial
28 May 2025, 09:49We note your response and has requested our claims management team to urgently assist.
Sanlam's reply28 May 2025, 09:49
Official
We note your response and has requested our claims management team to urgently assist.
LM
Lesego M's updateReviewer Update
28 May 2025, 11:39Till now no email or any form of communication have i received from Assupol regarding my claim. I am struggling to get through to you via phone. I have been holding for 1 hour 38 minutes. I need to cancel my policies. Please call me.
LM
Lesego M's update28 May 2025, 11:39
Reviewer Update
Till now no email or any form of communication have i received from Assupol regarding my claim. I am struggling to get through to you via phone. I have been holding for 1 hour 38 minutes. I need to cancel my policies. Please call me.
Sanlam's replyOfficial
28 May 2025, 11:53Payment will be made today to show in your account latest tomorrow.
Sanlam's reply28 May 2025, 11:53
Official
Payment will be made today to show in your account latest tomorrow.