ZM
Zanele M
1 reviews | Active since Sept 2017
06 May 2025, 15:50
I would never recommend it to anyone yoh
Worse policy ever. When you try to follow up on your claim,you get very little assistance. I would never recommend it to anyone.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
06 May 2025, 16:09Dear Zanele, thank you for your review. My apology for the frustration caused. We will request an urgent update from our claims team on the status of the retirement annuity death claim and inform you by direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply06 May 2025, 16:09
Official
Dear Zanele, thank you for your review. My apology for the frustration caused. We will request an urgent update from our claims team on the status of the retirement annuity death claim and inform you by direct e-mail. Regards, Assupol Complaints Manager
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Zanele M's updateReviewer Update
07 May 2025, 11:01I am sorry but the sms/feedback I just received that my complaint will be attended within 20 days is just unacceptable. Why does everything take time with Assupol. Why is your turnaround time so long.
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Zanele M's update07 May 2025, 11:01
Reviewer Update
I am sorry but the sms/feedback I just received that my complaint will be attended within 20 days is just unacceptable. Why does everything take time with Assupol. Why is your turnaround time so long.
Sanlam's replyOfficial
07 May 2025, 11:07Good day, your complaint has already been escalated to our claims management team for urgent feedback on the status of the claim. The 20 working days refers to our standardised complaint resolution timeline and depends on the complexity of the complaint. We will provide you with feedback from our claims team as soon as it is received.
Sanlam's reply07 May 2025, 11:07
Official
Good day, your complaint has already been escalated to our claims management team for urgent feedback on the status of the claim. The 20 working days refers to our standardised complaint resolution timeline and depends on the complexity of the complaint. We will provide you with feedback from our claims team as soon as it is received.
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Zanele M's updateReviewer Update
08 May 2025, 10:35Good morning
I still have not received any communication that speaks directly to my claim,yesterday I received a generic apology email. All correct documents were submitted last year,all interviews have been done where is the hold up can somebody tell me that? Even responding to this complaint I logged 2 days ago is is difficult for you.
I still have not received any communication that speaks directly to my claim,yesterday I received a generic apology email. All correct documents were submitted last year,all interviews have been done where is the hold up can somebody tell me that? Even responding to this complaint I logged 2 days ago is is difficult for you.
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Zanele M's update08 May 2025, 10:35
Reviewer Update
Good morning
I still have not received any communication that speaks directly to my claim,yesterday I received a generic apology email. All correct documents were submitted last year,all interviews have been done where is the hold up can somebody tell me that? Even responding to this complaint I logged 2 days ago is is difficult for you.
I still have not received any communication that speaks directly to my claim,yesterday I received a generic apology email. All correct documents were submitted last year,all interviews have been done where is the hold up can somebody tell me that? Even responding to this complaint I logged 2 days ago is is difficult for you.
Sanlam's replyOfficial
08 May 2025, 11:00Good day Zanele, our claims team has contacted the beneficiary this morning to provide an update on the progress of the claim.
Sanlam's reply08 May 2025, 11:00
Official
Good day Zanele, our claims team has contacted the beneficiary this morning to provide an update on the progress of the claim.
ZM
Zanele M's updateReviewer Update
08 May 2025, 11:09I would have assumed you will respond directly to me as I was the one who submitted the claim,logged the complaint and am also one of the beneficiaries. None the less thank you for the update and hopefully there will be no more delays.
ZM
Zanele M's update08 May 2025, 11:09
Reviewer Update
I would have assumed you will respond directly to me as I was the one who submitted the claim,logged the complaint and am also one of the beneficiaries. None the less thank you for the update and hopefully there will be no more delays.
Sanlam's replyOfficial
08 May 2025, 11:30Noted.
Sanlam's reply08 May 2025, 11:30
Official
Noted.