I was going to rate them 1 but the service Agent assisted

I was going to rate them 1 but the service Agent assisted. I have a client of Sanlam for 10 years now but when I wanted to top up my plan n include my wife. I experience long forms n duplication n went for testing at mediclinic where me n and my wife experienced the worst treatment for which I complained to my Sanlam Agent. The report for test came back incorrect I had to schedule another test with my family doctor. Never mind each test takes an hour but at mediclinic Bloemfontein we took 2 hours. The worst experience for me and my wife. Sanlam should improve their systems n Chose test centers carefully you nearly lost a client but fortunately I have a good relationship with your agent (Dinah).