NT
Ngokwana T
1 reviews | Active since Aug 2014
13 Aug 2025, 13:59
I want my refund in full!
I sent a request to cancel their policy on the 5th of June. Lo and behold at the end of June and July they deducted the premium twice. Today I got a refund but it definitely does not even inch on the 4 payments they took from me after cancelling. I'm definitely cancelling everything else I have with them. 🙄
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Replies (2)
Sanlam's replyOfficial
13 Aug 2025, 14:02Good day Ngokwana
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's reply13 Aug 2025, 14:02
Official
Good day Ngokwana
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's replyOfficial
13 Aug 2025, 15:12Hello Ngokwana
We have received feedback that an email has been sent to you.
You are welcome to respond to it for any further assistance required.
Regards
Sanlam Client Care
We have received feedback that an email has been sent to you.
You are welcome to respond to it for any further assistance required.
Regards
Sanlam Client Care
Sanlam's reply13 Aug 2025, 15:12
Official
Hello Ngokwana
We have received feedback that an email has been sent to you.
You are welcome to respond to it for any further assistance required.
Regards
Sanlam Client Care
We have received feedback that an email has been sent to you.
You are welcome to respond to it for any further assistance required.
Regards
Sanlam Client Care