NS
Noluthando S
1 reviews | Active since Feb 2025
27 Feb 2025, 17:19
I want my refund
These people refuse to send my refund, I was told I will get it yesterday but till now I haven't received it 😡😡😡
Helpful (0)
Replies (13)0
Replies (13)
Sanlam's replyOfficial
28 Feb 2025, 06:00Good morning Noluthando, we have received your review and confirm that the refund should be finalised today. We will send confirmation to your direct e-mail address. Thank you for your patience.
Sanlam's reply28 Feb 2025, 06:00
Official
Good morning Noluthando, we have received your review and confirm that the refund should be finalised today. We will send confirmation to your direct e-mail address. Thank you for your patience.
NS
Noluthando S's updateReviewer Update
03 Mar 2025, 12:04You see now y'all are doing this again , y'all giving me a run around... Now I demand compensation for the runaround and hassle
NS
Noluthando S's update03 Mar 2025, 12:04
Reviewer Update
You see now y'all are doing this again , y'all giving me a run around... Now I demand compensation for the runaround and hassle
Sanlam's replyOfficial
03 Mar 2025, 12:30Please refer to our direct e-mail on payment of the refunds
Sanlam's reply03 Mar 2025, 12:30
Official
Please refer to our direct e-mail on payment of the refunds
Sanlam's replyOfficial
03 Mar 2025, 13:13I am checking with our admin and finance team on the payments. Our apology for any frustration caused.
Sanlam's reply03 Mar 2025, 13:13
Official
I am checking with our admin and finance team on the payments. Our apology for any frustration caused.
NS
Noluthando S's updateReviewer Update
03 Mar 2025, 14:37And make sure you add that compensation for all the hassle and frustration
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Noluthando S's update03 Mar 2025, 14:37
Reviewer Update
And make sure you add that compensation for all the hassle and frustration
Sanlam's replyOfficial
03 Mar 2025, 14:42Unfortunately no compensation is payable. We have previously confirmed our refund timeline, as per our direct e-mail to you on 05 Feb 2025, at 08:29AM
Sanlam's reply03 Mar 2025, 14:42
Official
Unfortunately no compensation is payable. We have previously confirmed our refund timeline, as per our direct e-mail to you on 05 Feb 2025, at 08:29AM
Sanlam's replyOfficial
03 Mar 2025, 15:09Our finance team has just confirmed that they are re-issuing the payment. It seems that the Discovery Bank account used, did not allow for the refund attempt made on Friday (even though previous refunds were made to the same account - our finance team is investigating this). We will confirm once finalised.
Sanlam's reply03 Mar 2025, 15:09
Official
Our finance team has just confirmed that they are re-issuing the payment. It seems that the Discovery Bank account used, did not allow for the refund attempt made on Friday (even though previous refunds were made to the same account - our finance team is investigating this). We will confirm once finalised.
NS
Noluthando S's updateReviewer Update
03 Mar 2025, 15:11Why wasn't I informed about this on Friday so I could possibly provide you with an alternative account??
NS
Noluthando S's update03 Mar 2025, 15:11
Reviewer Update
Why wasn't I informed about this on Friday so I could possibly provide you with an alternative account??
Sanlam's replyOfficial
03 Mar 2025, 15:14Because the refund did not reject on Friday. We could only check for the rejection today. Therefore our previous caution - Our standard turn-around time for refunds are 5 to 7 business days.
Sanlam's reply03 Mar 2025, 15:14
Official
Because the refund did not reject on Friday. We could only check for the rejection today. Therefore our previous caution - Our standard turn-around time for refunds are 5 to 7 business days.
Sanlam's replyOfficial
04 Mar 2025, 10:20Good day, our finance team is busy with repayment, we will provide an update on the status before COB
Sanlam's reply04 Mar 2025, 10:20
Official
Good day, our finance team is busy with repayment, we will provide an update on the status before COB
NS
Noluthando S's updateReviewer Update
04 Mar 2025, 10:28I don't want update, I want my money
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Noluthando S's update04 Mar 2025, 10:28
Reviewer Update
I don't want update, I want my money
Sanlam's replyOfficial
04 Mar 2025, 14:36We await the proof of payments from our finance team, to confirm if the payments were successful this time. We will let you know as soon as we receive their confirmation
Sanlam's reply04 Mar 2025, 14:36
Official
We await the proof of payments from our finance team, to confirm if the payments were successful this time. We will let you know as soon as we receive their confirmation
Sanlam's replyOfficial
05 Mar 2025, 07:04Good morning, payment was made and we will forward the proof of payment to your e-mail. Kind regards,
Sanlam's reply05 Mar 2025, 07:04
Official
Good morning, payment was made and we will forward the proof of payment to your e-mail. Kind regards,