I want my money

I submitted my withdrawal claim in January 2025, received the savings pot portion in February, and was told that I would receive the rest of my money within 30 days. Today is the 13th of May, and I still haven't received my money. There has been no update from Sanlam. I follow up almost every day, and if I'm lucky to get a response via the WhatsApp platform, it's always the same story: " Your matter has been escalated." I don't understand what is causing the delay because they have all my documents, and the savings pot money was paid out without any hassle. This is frustrating, I would not recommend Sanlam to anyone; they just do not care.