MN
Mapule N
1 reviews | Active since Jun 2020
13 May 2022, 09:41
I want all my premiums paid back!!!
Geez!!! This company doing me bad again! I am still waiting for my complaint to be resolved and still no word from this company. My complaint landed to Corlene du Plessis Legal and Compliance at Sanlam on 08 April 2022 at 08:50. She responded and I rep**** back with the info she required and still... Nothing. I want all my premiums I ever paid at Sanlam and they can minus their R1000 they said they gave me as a favor to bury my son. I want nothing to do with this company ever again.
*** - Plan number.
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
13 May 2022, 10:02Dear Mapule
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply13 May 2022, 10:02
Official
Dear Mapule
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
18 May 2022, 12:44Good day Mapule
We attempted to call you, however it goes straight to voicemail. Since you submitted a complaint via the Sanlam Arbitrator, we will respond to this complaint formally.
Regards
Client Relations
We attempted to call you, however it goes straight to voicemail. Since you submitted a complaint via the Sanlam Arbitrator, we will respond to this complaint formally.
Regards
Client Relations
Sanlam's reply18 May 2022, 12:44
Official
Good day Mapule
We attempted to call you, however it goes straight to voicemail. Since you submitted a complaint via the Sanlam Arbitrator, we will respond to this complaint formally.
Regards
Client Relations
We attempted to call you, however it goes straight to voicemail. Since you submitted a complaint via the Sanlam Arbitrator, we will respond to this complaint formally.
Regards
Client Relations
MN
Mapule N's updateReviewer Update
18 May 2022, 12:50My alternative number is ***
MN
Mapule N's update18 May 2022, 12:50
Reviewer Update
My alternative number is ***
Sanlam's replyOfficial
18 May 2022, 13:10Good day Mapule
Thank you for that, we have referred it to the responsible team.
Regards
Client Relations
Thank you for that, we have referred it to the responsible team.
Regards
Client Relations
Sanlam's reply18 May 2022, 13:10
Official
Good day Mapule
Thank you for that, we have referred it to the responsible team.
Regards
Client Relations
Thank you for that, we have referred it to the responsible team.
Regards
Client Relations
MN
Mapule N's updateReviewer Update
24 May 2022, 09:52So is this how you guys really want to operate your business??? I am still waiting again... Corlene phoned me on 18 May at 14:03 and said she'd get back to me in the next 48hrs and today is Tuesday 09:52 still haven't heard anything from her. What is wrong with you guys?! Can y'all please sort this out or else I am taking it further. Payback my premiums!
MN
Mapule N's update24 May 2022, 09:52
Reviewer Update
So is this how you guys really want to operate your business??? I am still waiting again... Corlene phoned me on 18 May at 14:03 and said she'd get back to me in the next 48hrs and today is Tuesday 09:52 still haven't heard anything from her. What is wrong with you guys?! Can y'all please sort this out or else I am taking it further. Payback my premiums!
Sanlam's replyOfficial
24 May 2022, 11:05Good day Mapule
I will escalate the request immediately.
Regards
Client Relations
I will escalate the request immediately.
Regards
Client Relations
Sanlam's reply24 May 2022, 11:05
Official
Good day Mapule
I will escalate the request immediately.
Regards
Client Relations
I will escalate the request immediately.
Regards
Client Relations
MN
Mapule N's updateReviewer Update
25 May 2022, 10:05As I wait... again.
MN
Mapule N's update25 May 2022, 10:05
Reviewer Update
As I wait... again.
Sanlam's replyOfficial
25 May 2022, 12:20Good day Mapule
I was informed that a consultant tried to phone you twice today. An e-mail was subsequently sent to you. Can you please respond by e-mail to the consultant.
Regards
Client Relations
I was informed that a consultant tried to phone you twice today. An e-mail was subsequently sent to you. Can you please respond by e-mail to the consultant.
Regards
Client Relations
Sanlam's reply25 May 2022, 12:20
Official
Good day Mapule
I was informed that a consultant tried to phone you twice today. An e-mail was subsequently sent to you. Can you please respond by e-mail to the consultant.
Regards
Client Relations
I was informed that a consultant tried to phone you twice today. An e-mail was subsequently sent to you. Can you please respond by e-mail to the consultant.
Regards
Client Relations
MN
Mapule N's updateReviewer Update
26 May 2022, 08:39But that's a lie. No one sent me no email yesterday. I only got a call from Yolanda at 12:00 telling me that Corlene asked her to phone me cause she was busy. That's it! They need to stop lying.
MN
Mapule N's update26 May 2022, 08:39
Reviewer Update
But that's a lie. No one sent me no email yesterday. I only got a call from Yolanda at 12:00 telling me that Corlene asked her to phone me cause she was busy. That's it! They need to stop lying.
Sanlam's replyOfficial
26 May 2022, 12:09Dear Mapule
We are terribly sorry to hear of your experience. Your comments are noted and referred to the department.
Regards
Client Relations
We are terribly sorry to hear of your experience. Your comments are noted and referred to the department.
Regards
Client Relations
Sanlam's reply26 May 2022, 12:09
Official
Dear Mapule
We are terribly sorry to hear of your experience. Your comments are noted and referred to the department.
Regards
Client Relations
We are terribly sorry to hear of your experience. Your comments are noted and referred to the department.
Regards
Client Relations