DL
Disani L

1 reviews | Active since Jun 2018

31 Jan 2019, 15:11

I want all my premiums back

Very disappointing, your monthly deductions are taken by Sanlam but they send you to brokers when you want to make changes to your cover. Brokers who don't do what you ask them when you want to remove certain things from your cover. I asked Natasha and Ledile Molema last year in September 2018 to remove my disability and my dread disease cover from my package as I am already covered for this at work, to this day I am waiting for this changes to be made and Sanlam does not want to assist saying those changes can only be made by brokers even after sending prove that the broker is ignoring my emails and requests.

0
Replies (2)
Sanlam
Sanlam's reply31 Jan 2019, 15:52
Official
Dear Disani 

We acknowledge receipt of your complaint. 

We will arrange for your complaint to be investigated .

Kind Regards,
Client Relations
Sanlam
Sanlam's reply04 Feb 2019, 09:37
Official
Dear Disani 

We have been informed that Ms Ross made contact with you on Friday.  Thank you for brining this to our attention. We apologize for the inconvenience caused.

Kind regards,
Client Relations