SY
Sivenathi Y
1 reviews | Active since Dec 2022
12 Oct 2023, 16:05
I submitted a death claim on the 10th October. Policy number AL***. Turn around time was said it’s 48hrs. 48 hours have past, now I’m being told about an audit that will take7 days. An audit that I was not told about when I was joining the pol
Assupol is a ****
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Replies (5)
Sanlam's replyOfficial
13 Oct 2023, 06:14Good day Sivenathi, thank you for your review. My condolences on your loss. Our claims department aims to pay all valid claims within 48 hours and in most cases are able to do so. Assupol Life has adopted a procedure to assist in ensuring that valid claims are paid. Certain parameters are used when claims are being validated. The claims assessing procedures ensures that all clients are treated fairly. We will request our claims management team to prioritise this matter. Regards, Assupol Complaints Manager
Sanlam's reply13 Oct 2023, 06:14
Official
Good day Sivenathi, thank you for your review. My condolences on your loss. Our claims department aims to pay all valid claims within 48 hours and in most cases are able to do so. Assupol Life has adopted a procedure to assist in ensuring that valid claims are paid. Certain parameters are used when claims are being validated. The claims assessing procedures ensures that all clients are treated fairly. We will request our claims management team to prioritise this matter. Regards, Assupol Complaints Manager
SY
Sivenathi Y's updateReviewer Update
15 Oct 2023, 08:35I was gonna understand if I was told this prior joining Assupol. I’m furious I won’t lie. And what upsets me most is the fact that you guys take your premiums without fail, I’ve never missed a single payment. You guys forget that Assupol is not the only insurance company that exists. What you guys are doing is not fair,that time the funeral is on the 21st .My first time joining Assupol and definitely my last .
SY
Sivenathi Y's update15 Oct 2023, 08:35
Reviewer Update
I was gonna understand if I was told this prior joining Assupol. I’m furious I won’t lie. And what upsets me most is the fact that you guys take your premiums without fail, I’ve never missed a single payment. You guys forget that Assupol is not the only insurance company that exists. What you guys are doing is not fair,that time the funeral is on the 21st .My first time joining Assupol and definitely my last .
Sanlam's replyOfficial
16 Oct 2023, 06:18Good day, thank you for the response. To ensure a speedy resolution, please be available for telephone calls from us, to finalise the validation of your claim. Regards
Sanlam's reply16 Oct 2023, 06:18
Official
Good day, thank you for the response. To ensure a speedy resolution, please be available for telephone calls from us, to finalise the validation of your claim. Regards
SY
Sivenathi Y's updateReviewer Update
18 Oct 2023, 12:11Received the call yesterday for validation,wasn’t even told what is next I guess its a waiting game and yet on the 21/10/2023 it’s the funeral,how are the preparations suppose to proceed yhoooo😭😭😭😭😭 not even an email or a call just to update me.
SY
Sivenathi Y's update18 Oct 2023, 12:11
Reviewer Update
Received the call yesterday for validation,wasn’t even told what is next I guess its a waiting game and yet on the 21/10/2023 it’s the funeral,how are the preparations suppose to proceed yhoooo😭😭😭😭😭 not even an email or a call just to update me.
Sanlam's replyOfficial
18 Oct 2023, 12:49Good day Sivenathi, thank you for your response and patience in this regard. I have requested our claims management team to urgently confirm when the validation of the claim will be finalised and we will update you on this via direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply18 Oct 2023, 12:49
Official
Good day Sivenathi, thank you for your response and patience in this regard. I have requested our claims management team to urgently confirm when the validation of the claim will be finalised and we will update you on this via direct e-mail. Regards, Assupol Complaints Manager