I sent a WhatsApp message yesterday at 3:45, i was advised that an agent will be routed to assist, however, at 5pm, i received this message -Thank you for contacting Sanlam Corporate

I sent a WhatsApp message yesterday at 3:45, i was advised that an agent will be routed to assist, however, at 5pm, i received this message -Thank you for contacting Sanlam Corporate. Our operating hours are between 08h00 and 17h00, Monday to Friday. Kindly send us a message during these times so that we can assist you with your enquiry. Thank you. Sanlam is an authorized financial services provider. Today again i contacted them the same way at 2:41pm. I am still waiting for help even now and i suspect the same thing like yesterday