I see this as incompetence of Sanlam staff

Chain of events:<br> Middle Feb, met with an advisor for a RA. Told him I wanted docs by email or post before the debit on 1 March.<br> 29 Feb called Sanlam to find out what has been happening cos debit scheduled for 1 March. Told by Sibongile its not issued yet. New business will contact me and debit for 1 APRIL. NO ONE TOLD ME ABOUT THIS. Asked to find out from advisor, but had some Melanie Du Plessis on the application. NOT THE PERSON I SPOKE TO. Said she will call me back, but never did. <br> 3 March called. Asked for a manager. As always, never available. Spoke to Noleen some senior consultant. Told me the debit is for 9 March. NO ONE TOLD ME ABOUT THIS CHANGE and still no documents sent. Said will call me back, but never did.<br> 4 March spoke to Natasha Kuiler, manager. Told her my story and said will cancel the plan. will listen to the conversations and provide me with feedback. Never called me back. <br> 7 March called and spoke to Rosslyn, Told me the debit was made inactive. Asked for Natasha's email to find out, very reluctant to give it to me, but eventually did. <br> Sent the email requesting feedback, still no response from Natasha. <br> THEN, THE DEBIT GOES OFF ON 09 MARCH !!!