NN
Nonkululeko N
1 reviews | Active since Jun 2023
20 Jun 2023, 19:32
I need my hard earned money
To say I’m disappointed with the service is an understatement, i am fed up. I canceled my policy in March even after cancellation they have been deducting on my salary, well I’ve been submitting refund claims every after each wrong deduction until the May one. I submitted a claim on the 25th of May till this day no refund, every time i follow up it’s a different issue for entire four weeks. I need my money and leave you in peace
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
21 Jun 2023, 08:13Good day Nonkululeko
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's reply21 Jun 2023, 08:13
Official
Good day Nonkululeko
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's replyOfficial
21 Jun 2023, 11:35Hello Nonkululeko
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
Sanlam's reply21 Jun 2023, 11:35
Official
Hello Nonkululeko
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
NN
Nonkululeko N's updateReviewer Update
22 Jun 2023, 12:19Unfortunately I’m still not assisted, It’s a shame that i still have active premiums with you. If it’s taking this long for a refund i just wonder if I’ll ever get the money should death come. I’m very disappointed especially because I never miss payments to you every month yet now I’m the one running around for my money.
NN
Nonkululeko N's update22 Jun 2023, 12:19
Reviewer Update
Unfortunately I’m still not assisted, It’s a shame that i still have active premiums with you. If it’s taking this long for a refund i just wonder if I’ll ever get the money should death come. I’m very disappointed especially because I never miss payments to you every month yet now I’m the one running around for my money.
Sanlam's replyOfficial
22 Jun 2023, 12:48Good day Nonkululeko
We are sorry to hear you feel that way. Sanlam SKY is in the process of assisting you. Your complaint can be investigated further if the requested information is provided.
Regards
Sanlam Client Care
We are sorry to hear you feel that way. Sanlam SKY is in the process of assisting you. Your complaint can be investigated further if the requested information is provided.
Regards
Sanlam Client Care
Sanlam's reply22 Jun 2023, 12:48
Official
Good day Nonkululeko
We are sorry to hear you feel that way. Sanlam SKY is in the process of assisting you. Your complaint can be investigated further if the requested information is provided.
Regards
Sanlam Client Care
We are sorry to hear you feel that way. Sanlam SKY is in the process of assisting you. Your complaint can be investigated further if the requested information is provided.
Regards
Sanlam Client Care
NN
Nonkululeko N's updateReviewer Update
28 Jun 2023, 18:12Thank you so much I have now received all my refunds, I hope they will do better next time even if it’s not for me. I still have active policies with Sanlam Sky and i hope when the time to claim comes I won’t have the same experience.
NN
Nonkululeko N's update28 Jun 2023, 18:12
Reviewer Update
Thank you so much I have now received all my refunds, I hope they will do better next time even if it’s not for me. I still have active policies with Sanlam Sky and i hope when the time to claim comes I won’t have the same experience.
Sanlam's replyOfficial
29 Jun 2023, 08:01Hello Nonkululeko
Thank you so much for providing us with feedback.
We are happy to hear that you have received your refunds.
Regards
Sanlam Client Care
Thank you so much for providing us with feedback.
We are happy to hear that you have received your refunds.
Regards
Sanlam Client Care
Sanlam's reply29 Jun 2023, 08:01
Official
Hello Nonkululeko
Thank you so much for providing us with feedback.
We are happy to hear that you have received your refunds.
Regards
Sanlam Client Care
Thank you so much for providing us with feedback.
We are happy to hear that you have received your refunds.
Regards
Sanlam Client Care