I need help and answers on how your company deals with such requests

Item: Sanlam
Rating: 1
Author: Dawn M

I have sent a withdrawal form on the 5th of March and I received the massage saying my request will be done in 10-15 days and I was given a Ref number *** but to my surprise I'm still waiting. Day before yesterday I sent an email to Sanlam asking what's happening I got this recorded masage saying they got my email they will get back to me still waiting. I'm so unhappy with the service I have given.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

16 Apr 2021, 13:19

Dear Dawn

We acknowledge receipt of your complaint. Please provide the policy number and the type of policy it is in the private field for further investigation.

Kind regards,
Sanlam Client Relations

Sanlam's reply16 Apr 2021, 13:19

Official

Sanlam's replyOfficial

16 Apr 2021, 14:00

Dear Dawn

Thank you for the details. We have escalated your matter with our Sanlam Trust department. One of our consultants will be in touch with you shortly.

Kind regards,
Sanlam Client Relations

Sanlam's reply16 Apr 2021, 14:00

Official

Dear Dawn

Thank you for the details. We have escalated your matter with our Sanlam Trust department. One of our consultants will be in touch with you shortly.

Kind regards,
Sanlam Client Relations

Dawn M's updateReviewer Update

16 Apr 2021, 14:15

Thank u so much for quick response

Dawn M's update16 Apr 2021, 14:15

Reviewer Update

Thank u so much for quick response