I moved from assupol to sanlam the consultant told me no waiting period,but when my dad started getting sick I inform the consultant

I moved from assupol to sanlam the consultant told me no waiting period,but when my dad started getting sick I inform the consultant. I further enquired if anything were to happen to my father would I be able to claim,the consultant assured me I will be able to claim. Yesterday when I inform the consultant in question that my dad passed on she started telling me about a issue date I was never informed about .