I keep getting disappointed

On the 12th of May i wrote to Sanlam requesting that I get allocated a ne broker to assist me with the policies i have with Sanlam i want to make adjustments to my funeral, life cover, pension and income protection.

I was informed i should contact my previous one. I sent an email on the 14th informing Sanlam i dont want to be assisted by him because we had a big fight the previous time he helped me.

I got a call on the 15th and i informed the guy of my story he promised to allocate me someone in my current area to assist me. To my surprise i get an sms say i will be contacting by the guy i specifically asked to be changed from.

Same day i sent an email asking why?? Because all my emails were clear that i need someone else to help me. Today 19th am getting a call again from Sanlam and am told it will take me 2 months to be reallocate to someone else?? And unfortunately my profile was forwarded back to that guy i asked to be changed from!

Now what must I do? I was clear and yet all my countless requests were over looked.