I just want to view my Credit Card statements / balances online via your secure services

I spoke to Credit Card Section who referred me the Reality Section as they could not resolve the issue. I then spoke to Reality Section that is working on it but also referred me the Secure Services section. Secure Services section could not resolve and referred me back to Reality Section. I have now even signed up with Reality Club (as I was forced to !) just so I can access Secure Services to view my Credit Card Balance but I am still not able to view as every time I login the screen says I must sign up to Reality before I can view or see anything. Basically I am being transferred from one section to another and the issue is not resolved wasting airtime and causing frustration. I also logged a complaint and received no reference number but a follow up email saying someone will be assigned to my case ... absolutely nothing !!!