LM
Lipuo M

1 reviews | Active since Jun 2015

14 Aug 2020, 09:34

I JUST NEED MY PAYOUT ASSEBLIEF TIRED OF BEING TAKEN FROM PILLAR TO POST

I made a claim last 4 weeks ago. I personally went to Safrican offices were I was assisted by Vuyiswa Vundisa, who said there are no records of my policy and I requested her to call Safrican and I was assisted by Jabulile Mabena who went to check with my bank account and she managed to retrieve my policy . She further spoke to Vuyiswa who told me that she will submit my claim even though they don’t have any policy with me.

I told her that Safrican is debiting my account every month and this is not the first time claiming and everytime I submit a claim I will be taken from pillar to post before I can be assisted. The funeral past by without any payment. On Monday I checked my emails to my surprise I saw that a rejection letter was sent. I again called Safrican requesting my certificate I didn’t take the ladies name who took all my details and promised to sent it to me till today I haven’t received anything. I just want my money and the sad part is they are busy debiting my account.

SAFRICAN JUST RENDER THE BEST SERVICE TO YOUR CLIENTS.

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Replies (1)
Sanlam
Sanlam's reply17 Aug 2020, 12:13
Official
Good morning Lipuo. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. Thank you for providing us with your ID number and contact details. We have sent your query to the relevant team and it will be prioritised.  In the meantime, please know that we value your support.
Kind Regards,
Safrican Team