I have to write yet another complaint about Sanlam

I have to write yet another complaint about Sanlam. My pension fund payout was finally finalised and I thought the issues were over, only to find that I am still facing problems, this time with my income tax return submission. There is either a misunderstanding at SARS or incorrect information was provided to SARS by Sanlam. I only received the payout in the current tax season ending 28 February 2026 yet SARS is expecting a tax certificate from Sanlam for a payment in the previous tax year. I have sent emails to the complaints email address and received no response.