1 reviews | Active since Aug 2016
I have never been more disgusted with a service provider, EVER
Rating 1 star because the system doesn't allow zero. I've had my life cover since 2015 and in January they told me I owe May 2019 and December 2020. I sent them my bank statement from June 2019 showing that I made two payments to cover May and June 2019. I also proved to them that I made two payment this January to cover January and December. With the proof provided they still refuse to update the policy and show it as up to date, meaning if I were to die while this is still in contention there would be no payout for a policy which is, in fact, up to date. My premium in 2019 was R164 and in 2020 it was increased to R177 but for both years I was paying R190 a month, they can't explain what would have happened to all that credit due on my policy.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations