I have lost my son on the 19th of April

I have lost my son on the 19th of April. I hold a life and funeral cover policy with Sanlam in my son’s name. It has been more than two weeks since his death with no communication or finalisation of the claim from Sanlam. Medical reports have been submitted and all other information requested by Sanlam have been submitted. My mental health is severely affected and financial debt is mounting due to their unprofessionalusm, lack of duty of care to their clients and lack of compassion for the terrible grief I am going through