I have a product with Sanlam and they messed up with the debit order date, now I am charged interest on arrears not my fault and also escalation fee

Item: Sanlam
Rating: 1
Author: Siphokazi M

I have a product with Sanlam and they messed up with the debit order date, now I am charged interest on arrears not my fault and also escalation fee. This is not my fault. Calling them every day holding for 20 minutes, and still no help. Sanlam call me urgently

Helpful (0)

Replies (4)

Sanlam's replyOfficial

07 Jun 2024, 10:08

Good day Siphokazi

We are sorry to hear of your poor client service experience. Please respond to our private message.

Regards
Sanlam Client Care

Sanlam's reply07 Jun 2024, 10:08

Official

Good day Siphokazi

We are sorry to hear of your poor client service experience. Please respond to our private message.

Regards
Sanlam Client Care

Sanlam's replyOfficial

07 Jun 2024, 13:42

This is to confirm that you have been contacted and assisted.

Regards
Sanlam Client Care

Sanlam's reply07 Jun 2024, 13:42

Official

This is to confirm that you have been contacted and assisted.

Regards
Sanlam Client Care

Siphokazi M's updateReviewer Update

07 Jun 2024, 13:51

Thanks Sanlam, thanks Hello Peter ☺️. Sorted now

Siphokazi M's update07 Jun 2024, 13:51

Reviewer Update

Thanks Sanlam, thanks Hello Peter ☺️. Sorted now

Sanlam's replyOfficial

07 Jun 2024, 13:56

Thank you for confirming.

Regards
Sanlam Client Care

Sanlam's reply07 Jun 2024, 13:56

Official

Thank you for confirming.

Regards
Sanlam Client Care